Help

Offset support

Try these steps first. Your campaign progress and settings are stored on your device, so avoid deleting the app while troubleshooting unless you are comfortable losing that data.

The game will not launch or closes unexpectedly

1. Close Offset and open it again.
2. Restart your iPhone or iPad.
3. Install the latest available iOS update and the latest version of Offset.
4. Confirm that your device has free storage space.

Controls feel unresponsive

• Play in landscape orientation and keep the full game area visible.
• Open Settings to adjust touch control opacity or swap control sides.
• Remove moisture or accessories that may interfere with the screen.

Progress or settings

Campaign progress and settings are stored locally on the device. Reset Progress clears campaign progress while preserving settings. Deleting Offset removes its remaining local data. Offset does not provide account sync or cloud recovery.

What to include in a support request

Include your device model, iOS version, Offset version and build number from Settings, the level name, what you expected, and what happened. A screenshot can help. Never include passwords, payment details, health information, or other sensitive information.